Refund Policy

Effective date: January 1, 2026

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Return, Refund & Exchange Policy

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At Uroha, each item is carefully prepared and packed with intention. Because our products are handmade and packaged with personalized care, we do not accept returns at this time

 

Shipping (quick overview)

• Processing time: We aim to prepare and ship orders within 1–3 business days

• Carrier: Orders ship via USPS and are marked fragile to support safe delivery

• Where we ship: Uroha currently ships within the United States only

 

Returns

We do not accept returns at this time

 

Exchanges (incorrect items)

If you received the wrong item, we’re happy to help with an exchange.

To be eligible:

• Contact us within 5 days of delivery

• The item must be unused, undamaged, and returned in its original packaging

• If these conditions aren’t met, we may not be able to complete the exchange

 

How to request an exchange

1. Submit an exchange request using the form linked on our Site (include your order number in the message)

2. We’ll email you a return shipping label to the email address on file

3. Once your package arrives, we’ll inspect it for damage and then process and ship the correct item

 

Damaged in transit (recommended add-on, consistent with your “fragile” packing)

If your order arrives damaged, please contact us as soon as possible with:

• your order number, and

• clear photos of the item(s) and packaging

 

We’ll work with you to resolve it quickly.

 

Contact

To start an exchange (or report an issue), reach us via our Contact page or at Info@uroha.com

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